Support Policy
1. Customer Support
At ToolsTribe, we are committed to providing timely and effective support to our customers. For any queries, issues, or assistance, users can contact our support team through the available channels.
2. Support Ticket System
Users can raise a support request through the Support Ticket option available in their account.
Each query will be assigned a unique ticket ID for tracking.
Users are required to provide accurate details and relevant information while creating a ticket.
3. Response Time
Our support team aims to respond within 24–48 business hours.
Response time may vary depending on the complexity of the issue.
4. Types of Support Requests
Users can raise tickets for:
Order-related issues (delay, tracking, delivery)
Return and refund queries
Payment or transaction issues
Product-related concerns
Account-related issues
5. User Responsibilities
Provide correct and complete information while raising a ticket
Attach relevant documents or images (if required)
Avoid raising duplicate tickets for the same issue
6. Resolution Process
Once a ticket is raised, our team will review and investigate the issue
Users may be contacted for additional details if required
The issue will be resolved as per company policies and guidelines
7. Important Notes
Support is provided only for valid queries related to ToolsTribe services
Misuse of the support system may result in restricted access
ToolsTribe reserves the right to close tickets that are resolved, inactive, or invalid
